Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.illuminout.com and any related platform domains (the “Site”). Effective Date: January 1st 2020

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you complete an Order Form and make a payment, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”

EXIT FORM PROCESSING

When you, or a user you invite, completes an Exit Interview Form, we collect information that has been entered in that form.  This information is stored in a separate database hosted on AWS Servers in London, UK and is only used to provide analytics through the Site, and is not made accessible to third parties.

If you have received an Exit Form, please note that we are a “Data Processor” processing this data on behalf of the company that has sent you this form. We suggest you carefully read the terms and conditions and privacy policy of the company or person that sent you the Exit Form, as those are the controllers of your personal data. If you have any doubts, please contact that person or company.

Client companies are responsible for the security, usage and integrity of their respondents Personal Information, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information (including the time limited WFH Survey Information) for which we are the “Data Controller”.

WFH SURVEY DATA PROCESSING

When you, or a user you invite, completes a WFH Survey Form, we collect information that has been entered in that form.  This information is stored in a separate database hosted on AWS Servers in London, UK and is only used to provide analytics through the Site, and is not made accessible to third parties.

If you complete a WFH Form, please note that we are a “Data Controller” and will not be sharing your Personal Information with any Third Party outside of what is listed below. Additionally when making insights available to a specific organisation, no Personal Information will be provided and results will be aggregated to prevent identification of an individual.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  https://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you cancel or fail to renew an existing contract with us, data on your company and any associated respondents will be deleted within 3 months if there has not been any request to maintain this data.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@illuminout.com or by mail using the details provided below:

  Luna X Ltd International House  24 Holborn Viaduct, London, EAW, EC1A 2BN, United Kingdom


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